This is a typical business telephone conversation. The receptionist (person who answers the phone) says that her boss is not at work now. This conversation is somewhat formal. It is a usual business telephone conversation.Receptionist: Good Afternoon, Abernathy and Jones1, how may I help you2?
Ms.* Zellinger: Yes, I would like to speak to Joseph Abernathy, please.
Receptionist: I'm sorry, Mr. Abernathy is out of the office3 at the moment4.
Ms. Zellinger: Do you know when to expect him5?
Receptionist: I should be back about 3:00. Would you like to leave a message?
Ms. Zellinger: Yes. My name is Belinda Zellinger.
Receptionist: Is that Z-E-L-I-N-G-E-R6?
Ms. Zellinger: It's with two L's7.
Receptionist: Okay, and may I tell him what this is in regards to8?
Ms. Zellinger: Well, it's a rather personal matter...9
Receptionist: That's okay. How can he reach you10, Ms. Zellinger?
Ms. Zellinger: At 555-4857.
Receptionist: 555-485711. Fine. I will give him the message as soon as he returns12.
Ms: Zellinger: Thank you very much.
Receptionist: You are welcome. Goodbye.
Notes about the dialog. Here is information about the phrases with numbers above.
1- Abernathy and Jones- this is the company's name
2- how may I help you? = can I help you?
3- out of the office = not here
4- at the moment = now
5- when to expect him = when will he come back?
6- remember, it is important to check spelling or ask someone to repeat something when you are not sure what was said
7- two L's = her last name is spelled with 2 letter L's, not one
8- what this is in regards to = why do you want to talk to him?
9- personal matter = private thing. She doesn't want to tell the receptionist
10- how can he reach you? = how can he contact you? (What is your telephone number?)
11- she repeats the phone number to make sure it's correct
12- as soon as he returns = when he comes back
Here is a different conversation. Type in words like the ones above to finish the conversation. Check your answers below.
Secretary: Good morning, ABC Company, how (1) I help you?
Mr. Thomas: Hello, this is Bill Thomas. May I speak with Ms. Tanaka, please.
Secretary: I'm sorry, she is (2) of the office right now. May I take a message?
Mr. Thomas: Yes please. This is Anthony Thomas.
Secretary: And how can he (3) you, Mr. Thomas?
Mr. Thomas: At 438-3498.
Secretary: Was that (4)?
Mr. Thomas: Yes, that's right.
Secretary: And may I tell him what this in (5) to?
Mr. Thomas: Well, it a rather (6) matter.
Secretary: Okay. I will give him the message as soon as he (7).